Please Help Us to Help You
When you contact the Council , it helps us to deal with your comments or complaints if you can be as specific as possible. For example:
We take complaints seriously
- Which service is your comment about?
- What has happened?
- When did it happen?
- Who was involved? (if known)
- Why do you think it happened?
- What do you think should happen in future? How could we improve?
- If you have raised these issues with us before, please give brief details.
- If you wish to make a formal complaint, we suggest that you put your concerns in writing, as this helps us to look into them.
However hard we try, we are only human and sometimes things do go wrong.
Please tell us if you are unhappy with our actions (or lack of action) or our standards of service. We also want to know if you feel that we have not followed official requirements or our own procedures, or have not done what we said we would.
Under our complaints procedure, we can investigate complaints from any resident or customer which relate to a specific case or incident and which came to the complainant's attention within the last year.
We also accept complaints made on someone else's behalf, provided that that this is being done with their consent, in line with the Data Protection Act 1998.
There are separate official procedures for unsuccessful applicants who wish to appeal against the Council's decisions on their planning or licensing applications. Other mechanisms exist for those who disagree with the Council's decision to take action against them to enforce official regulations. Further details are enclosed with our decision letters. There are also particular processes for dealing with complaints about Councillors' conduct or suspected breaches of confidentiality by the Council. For more details, please telephone 01895837200.
Contact Information and Opening hours.
Monday - Wednesday 9.00 a.m. - 5.30 p.m.
Thursday - Friday 9.00 a.m. - 5.00 p.m.
Weekend - CLOSED