Environment
07 September 2008


Building Control - Service Standards

Introduction
This webpage provides information on the aims of this particular service area. It also provides details of the service level you should expect and how to contact us for further information.

South Bucks Building Control Services ensures that your community is provided with a healthy and safe built environment. Our service is friendly, flexible, publicly accountable, impartial, and offers a consultancy that helps our customers achieve quality in building.

South Bucks Building Control Service is Quality Assured to ISO 900I: 2000. We are committed to providing a positive, responsive, customer orientated service, which is efficient, effective and good value for money.

South Bucks Building Control Services provides awareness and advice for the access for the disabled.

South Bucks Building Control Services deal with dangerous structures effectively and speedily and ensures demolitions are carried out correctly.

Aims and Targets
We aim to:

  • Provide a professional and fully qualified team.
  • Make obtaining Building Regulation Approval straightforward.
  • Give impartial advice and guidance before you make an application & give advice and guidance as work proceeds.
  • Inspect work on site for compliance with the Building Regulations & make site inspections at times to suit your work programme.
  • Respond quickly to Dangerous Structure reports and demolition notices.
  • Issue a Completion Certificate on satisfactory completion of the work.
  • Provide a helpline to answer your queries and take your messages.
  • Provide a highly professional service founded on quality, impartiality, and best value.
  • Issue a decision on your application speedily.
  • Provide advice on the access for the disabled.

Our commitment:

  • Provide written acknowledgement of receipt of your application within 2 working days
  • Examination of all applications within 10 working days. 
  • Site visits undertaken on the same day if you contact us before 10.00 a.m.
  • Conditional Approvals available if required.
  • We will send out a questionaire to the customer with the completion certificate and take them into account.
  • Provide a 24 hour site inspection hotline service
  • Our professional and fully qualified team will help wherever possible and comply with the council's customer care standards regarding response times, courtesy, fairness and equal opportunities

Service Contact details

24 Hour Site Inspection Notification Answerphone Service - 01895 837296 or E Mail us for site visits on: buildingcontrol@southbucks.gov.uk
Building Control Fax Number - 01895 837269

The Council's Opening Hours are:
Monday - Wednesday 9.00 a.m. - 5.30 p.m.
Thursday - Friday 9.00 a.m. - 5.00 p.m.
Weekend - CLOSED

For all other council enquiries :
01895 837200 or email: sbdc@southbucks.gov.uk

YOUR FEEDBACK
We are working hard to provide good quality, cost-effective services that meet the needs and wishes of our residents and service users. We welcome customer feedback, both about what we have done well and how we could improve.  In particular, we take customer complaints very seriously.

Getting Involved
We frequently consult residents and customers about our services and how we could improve. If you would be interested in taking part, please telephone our Customer Services Manager, Michelle Crunden, on 01895 837236 or our Community and Partnerships Officer, Rachael Winfield, on 01895 837318.

How to make a comment or complaint
There are many ways in which you can give the Council feedback:

  • via our electronic feedback form.
  • by e-mail at feedback@southbucks.gov.uk
  • by letter to South Bucks District Council,  FREEPOST SL9630, Capswood, Oxford Road, Denham, Bucks, UB9 4BR
  • by fax on 01895 832750
  • by telephone on 01895 837200
  • by visiting the Council's main offices - please telephone first, to check when the person that you need to see will be available.
  • alternatively you can obtain a leaflet by telephoning 01895 837200.

Click here for our full Comments and Complaints Procedure.