Report a Missed Bin

Sometimes road works, lorry breakdowns, a change of route or crew, or other unexpected events can alter the collection of your bins. For this reason your bin may be collected earlier or later than usual on your normal day of collection. A bin is considered 'missed' if it has not been collected by 4pm on your collection day.

Please make sure that you have followed our guidance regarding rubbish and recycling collection, including:

• the bins or bags were placed out on the correct collection day (please check schedule changes for Bank Holidays)
• the bins or bags were ready by 7am on the day of collection
• where appropriate the bin lids were closed
• the refuse contains no restricted items – see household waste collections page
• the correct recyclable materials are placed into the correct box – see recycling collections page

Bins or bags will not be collected if they contain commercial waste, hazardous waste, or are too heavy to be safely moved by the crew.

If you have followed all of the guidance regarding bin collection and your bin was still not collected, please report the missed collection within 24hours via our missed rubbish or recycling collection form or contact the Environment Unit on 01895 837333.

Missed Rubbish or Recycling Collection Form
Please provide all details marked with an asterisk*

Do you pay council tax to South Bucks District Council?
Last Name:	*
First Name:	*
Address:	-- Enter Text --*
Town:	*
Postcode:	*
Daytime telephone number:	*
Email Address:
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Missed Collections Details
*The following collection was missed	--Select an item--Refuse – black sacksRefuse – black wheeled binRecycling – green wheeled binRecycling – Black Box (paper/card)*
Date of collection was due	*
Have your neighbour's bins been collected?
Do you normally have an assisted collection?
Is your bin normally collected from somewhere other than the street in front of your property? If yes, please describe the location:	-- Enter Text --