Waste & Recycling - Service Standards

Introduction
This web page provides information on the aims of this particular service area. It also provides details of the service level you should expect and how to contact us for further information.

The Council provides a property boundary refuse and recycling collection service for  paper/card and glass/cans as well as collections of unwanted bulky household itemse.g. fridges, freezers, beds etc. It is responsible for litter picking of adopted footpaths and mechanical sweeping of adopted roads. The Council also runs various recycling initiatives including the provision of mini-recycling sites and discounted compost bins. The Council encourages residents to compost Garden Waste themselves and provides garden waste collection points at the local household waste sites for composting. It is also operating a Green Waste Collection scheme to 5,400 properties as an ongoing trial.

Aims and Targets
We aim to:

Our commitment:

• Guarantee collection of all household refuse which is securely bagged and left by the property boundary by 7am on the day of collection. 
• Those residents receiving wheeled bin collections must ensure all the waste is contained in a South Bucks District bin.
• Guarantee collection of all recycling boxes at the property boundary clearly visible from the road on the day of collection
• Return to rectify missed refuse, garden and kitchen waste, and recycling collections on the day due if reported by midday, or within 24 hours if reported by the end of the following day. Missed collections reported after this time will be collected when they are next due.
• Bulky items will be collected within 10 working days of receipt unless there is inclement weather.
• The council will arrange to collect clinical waste from households one week after being informed that collections are required. Requests for inclusion must come from your GP or District Nurse.
• Empty public litter and dog fouling bins twice a week
• Remove fly-tipping from areas under District Council remit within 2 days of it being reported and pending legal investigations into possible prosecutions.
• Ensure pavements in all the main shopping centres are litter picked five times a week Ensure the pavements and road edge on adopted roads are litter picked according to usage and road gutters are mechanically swept where the pavement is kerbed.
• The council will inspect any street nameplates reported damages or missing, and order any replacement within 7 days.
• Inspect and issue notice on all vehicles abandoned in areas under District Council remit within 24 hours of reporting.
• Remove abandoned vehicles within 24 hours of required time.
• The council offers a service to residents (for a small fee) arranging for removal of Disclaimed Vehicles - vehicle owned by the resident and registered within the South Bucks catchment area.
• Our staff will help wherever possible and comply with the council's customer care standards regarding response times, courtesy, fairness and equal opportunities

Service Contact details

For information, advice or help please ring:
Household Waste: 01895 837362 To hear an updated recording of any problems being experienced due to inclement weather contact Biffa Municipal Ltd on 01494 762 454

Bulky Items: 01895 837362
Green Waste: The Council's contractors,Biffa Municipal Ltd , will collect any green waste for a small charge,which covers the provision of garden sacks and the disposal of waste unless you are in the Green Waste Trail area,  Please ring  01494 763 085 to talk to them directly.

Composting: For further information on how to get composting call 01296 387797 or 01895 837362. It couldn't be easier so why not give it a try?
For the  compost bin [available while stocks last] Call our Order hotline on 0845 076 0223.

Fly Tipping The District Council is responsible for fly tipped waste on highway verges, lay byes or partially blocking foot paths. To report fly-tipping in these areas call 01895 837339. Waste fly-tipped on private land is the responsibility of the land owner; fly-tipping on the public highway should be reported to the County Council on 08452302882.

Abandoned Vehicles: To report instances either on the highway or on Council land contact:
Email Address: abandonedvehicles@southbucks.gov.uk
Telephone: 01895 837362

Disclaimed Vehicles: The council offers as service to residents (for a small fee) arranging for removal of Disclaimed Vehicles - vehicle owned by the resident and registered within the South Bucks catchment area. Telephone: 01895 837362

Useful Links:

• Household Waste
• Commercial Waste
• Refuse and Recycling

The Council's Opening Hours are:
Monday - Wednesday 9.00 a.m. - 5.30 p.m.
Thursday - Friday 9.00 a.m. - 5.00 p.m.
Weekend - CLOSED

For all other council enquiries :
01895 837200 or email: sbdc@southbucks.gov.uk

YOUR FEEDBACK
We are working hard to provide good quality, cost-effective services that meet the needs and wishes of our residents and service users. We welcome customer feedback, both about what we have done well and how we could improve.  In particular, we take customer complaints very seriously.

Getting Involved
We frequently consult residents and customers about our services and how we could improve. If you would be interested in taking part, please telephone our Customer Services Manager on 01895837236 or our Community and Partnerships Officer on 01895 837318.

How to make a comment or complaint
There are many ways in which you can give the Council feedback:

• via our electronic feedback form.
• by e-mail at feedback@southbucks.gov.uk
• by letter to South Bucks District Council,  FREEPOST SL9630, Capswood, Oxford Road, Denham, Bucks, UB9 4BR
• by fax on 01895 832750
• by telephone on 01895 837200
• by visiting the Council's main offices - please telephone first, to check when the person that you need to see will be available.
• alternatively you can obtain a leaflet by telephoning 01895 837200.

Click here for our full Comments and Complaints Procedure.