Report a missed collection
Report missed bins after 5 pm on the day of collection.
Reports must be made within 24 hours of your collection day.
We will not return for bins which:
- contain incorrect items
- contain recycling wrapped in bags / liners
- have had a label attached explaining the non-collection
- were presented after 7am
- were not presented at the property boundary
- were too heavy to be collected safely
- were presented on the wrong day (check for service changes due to bank holidays)
If your bin or bag was presented correctly, we apologise for the missed collection.
Report a missed bin