Cashless Parking

From the 28th November 2011 drivers can use their mobile phone to pay for parking in pay and display spaces in South Bucks with the councils new service provider Parkmobile.

South Bucks drivers are encouraged to register with Parkmobile NOW as this will save valuable time when you first park when the new service goes live on the 28th November.

How do I use the Service?
The service is open to anyone who needs to pay to park in South Bucks.

Motorists need to register their details with Parkmobile either by phone 020 3003 2523 , online at www.parkmobile.co.uk , or by using a Parkmobile App (free to download).Registering can be done in advance or at the time you park and will take a few minutes (if you register in advance, paying for your parking session will be considerably quicker). When you register you will be asked for your credit or debit card details and your vehicle registration number (you can register more than one vehicle).

You can still pay by cash if you wish - the pay and display machines will continue to operate.

Paying to park:
When you arrive at a parking space call the cashless parking number on your phone - 020 3003 2523or use the Parkmobile App (free to download) to pay for your parking session.

If you have already registered you don't need to speak - just key in the location number of the space where you are parking when prompted. The location number will be clearly displayed on notices on the Pay and Display machines. In car parks, the Location Number will be shown on signs as well.You will then be asked to start your parking. When you return to your vehicle please call 020 3003 2523 again and stop yourparking,subject to the maximum period permitted, you are then charged for the time you are parked (see tariff signs relevant to the space you are in).

With cashless parking, you can also choose to havea reminder SMS sent to you to remind you when your parking session is about to expire.
See how it works using the link below:
www.parkmobile.co.uk/how_pay_by_phone_parking_works/start_stop

What’s in it for me?

• The convenience
• No need to use coins
• Increased payment choices
• No need to predict your length of stay, stay for as long as you like and only pay for the time you are parked (according to the car park tariff and up to the maximum stay allowed)
• No need to walk to the Pay and Display machine or display a ticket
• Optional expiry SMS reminders before your parking runs out
• See your parking history on line and download receipts
• Register all the family’s vehicles on one account

Frequently Asked Questions (FAQs)

• What is Cashless Parking?
• Where can I use this system?
• How do I register for this system?
• What if I have not got a mobile phone and cannot use cashless parking?
• How much will it cost to park with cashless parking?
• How do I pay for my parking charges?
• How do I know which location number to enter? Where can I find the location number?
• When do the parking charges apply in a cashless parking space?
• How long can I park for?
• How will the Civil Enforcement Officer know that I have paid?
• Terms and Conditions of Use
• Further Information

What is Cashless Parking?
Cashless parking is a quick and secure way to pay for parking in South Bucks. Instead of having to put money in a Pay and Display machine, you can use your mobile phone to pay instead.

Where can I use this system?
Cashless parking will be available in all off street council car parks inBeaconsfield, Burnham, Farnham Common and Gerrards Cross.

How do I register for this system?
Simply follow this link to register online www.parkmobile.co.uk. You can also call 020 3003 2523 or use Parkmobile’s Apps (free to download).
When you contact Parkmobile for the first time you will need to register. You do not need to park to register; you can contact Parkmobile and register right now which will save you time when you do want to park. When you register you will be asked for the following:

• Your vehicle registration number (VRM) – you can register more than 1 vehicle
• Your payment card details

If you are parking at the time you are registering you will also need to provide:

• The location number of the space you are parked in (shown on signs)

Once registered, you will receive an SMS with your username and password, you can use this to access your personal account pages on Parkmobile’s website where you can view all of your parking events, obtain VAT receipts and manage your settings.

What if I have not got a mobile phone and cannot use cashless parking?
Cashless parking is being offered as an alternative payment method to paying at a pay and display machine. Motorists can still pay for their parking using coins in the machines.

How much will it cost to park with cashless parking?
A “convenience” fee of 20p is charged in addition to the parking tariff. Reminder and confirmation SMS cost 10p per SMSand you can switch this option on or off from within your personal pages on our website.
The phone number shown is at a local call rate and calls and texts are charged according to your service provider.

How do I pay for my parking session?
There are a number of ways to pay for your parking with Parkmobile, you can:

• Call 020 3003 2523
• Use our Apps on the iPhone, Android or BlackBerry platforms
• Do it online or mobile web

When you first register, you can choose to pay for parking by using one of the following Credit or Debit Cards: Visa, MasterCard or Maestro.

Your parking history, including your parking charges, are accessible from your customer pages within Parkmobile’s website

How do I know which location number to enter? Where can I find the location number?
The location number will be clearly displayed on notices on pay and display machines or signs in car parks. Alternatively you can use the zone map within the Parkmobile App.

When do the parking charges apply in a cashless parking space?
Cashless parking operates on the same terms as existing Pay and Display parking (although there is a “convenience” charge). The hours of control are clearly displayed in each car park.

Can I stop a parking session when I return to my vehicle?
Yes, you must do this by calling 020 3003 2523or by usingthe Parkmobile Apps otherwise your parking charge will continue. Stopping allows you to only pay for the time you are parked. For example:

• Stopped my parking after 1 hour 15 minutes – you will be charged the up to 2 hour tariff.
• Stopped my parking after 2 hours 58 minutes – you will be charged the up to 3 hour tariff.

How long can I park for?
Motorists should check the tariff plate for each car park to find out what the maximum allowed parking period is.

How will the Civil Enforcement Officer know that I have paid?
Civil Enforcement Officers (CEOs) make sure a driver has paid for his or her parking by accessing Parkmobile’s database through their GPRS enabled hand held device. They are then able to obtain your parking information by reference to your vehicle registration number.

Terms and Conditions of Use
For terms and conditions of use visit www.parkmobile.co.uk/tc

Further information
If the information you seek is not shown, please use this link to go to Parkmobile’s website www.parkmobile.co.uk where you will find FAQs for most enquiries.