Direct Debit collection
Due to an administrative error, the Council Tax Direct Debit that was due to be collected on the 1st April 2020 has been collected a day early. This means the Direct Debit payment will actually be collected from bank accounts on the 31st March 2020.
There is nothing we can do now to stop the attempt to collect this payment from your account.
We would like to apologise for the error and any problems this may cause. If you have incurred charges to your bank account as a direct result of our error then we will reimburse these.
You will need to send us proof of the charges, so please send a copy of your Bank or Building Society statement.
You can email this to firstname.lastname@example.org
Should you have any further concerns regarding this matter, please email the Revenues Team at email@example.com